Delivery Policy
Last Revised: January 17, 2025
At AURAXXCHIC, we are committed to ensuring that your products arrive safely and promptly. Our Delivery Policy outlines how we handle the shipping and delivery of orders placed through our website, auraxxchic.com. Please review the following terms and conditions to understand our shipping practices and delivery procedures.
1. Order Processing and Handling Time
Once your order has been placed and payment has been confirmed, we will begin processing your order. Orders are typically processed within 1-2 business days (excluding weekends and holidays).
If you place an order during a peak season or if your item is out of stock, processing time may be slightly longer. In such cases, we will notify you of any delays and provide an updated delivery estimate.
2. Shipping Methods and Delivery Options
AURAXXCHIC offers a range of shipping options to cater to different needs. Available shipping methods will be displayed during checkout, and you can select the one that best suits your timeline and budget. Our shipping options include:
- Standard Shipping: Delivery within 5-7 business days after processing, depending on your location.
- Expedited Shipping: Delivery within 2-3 business days after processing (available in select regions).
- International Shipping: We offer international shipping to select countries. Delivery times vary depending on the destination country and customs processing.
Please note that the availability of specific shipping methods may vary based on your shipping address.
3. Shipping Charges
Shipping charges will be calculated at checkout based on the selected shipping method and the destination of your order.
AURAXXCHIC offers free standard shipping on orders over a specified amount (e.g., $100 or more) within the United States. Shipping charges for expedited and international shipping are calculated separately.
For more details on free shipping eligibility, please refer to our promotions and offers page.
4. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number provided to track your package through the carrier’s website.
If you experience any issues with tracking or if your package seems delayed, please contact our customer service team at info@auraxxchic.com.
5. Delivery Times
Delivery times are estimates and are not guaranteed. Factors such as weather conditions, customs delays, and carrier issues can affect delivery times. AURAXXCHIC is not responsible for any delays caused by third-party carriers, customs, or unforeseen circumstances.
If you need your order to arrive by a specific date, we recommend choosing expedited shipping at checkout and ensuring that your order is placed well in advance of the desired delivery date.
6. International Shipping
We are pleased to offer international shipping to several countries. International orders may be subject to customs fees, taxes, and duties that are determined by the destination country. These additional charges are the responsibility of the customer.
Delivery times for international orders may vary based on the destination and customs processing times. Please be aware that AURAXXCHIC is not responsible for any delays caused by customs or the local postal system.
7. Address Accuracy
It is crucial that you provide accurate and complete shipping information during checkout, including your address, phone number, and email address. AURAXXCHIC is not responsible for delays or misdeliveries caused by incorrect or incomplete address details.
If you realize there is an error in your shipping address after placing an order, please contact us immediately so we can correct it before the order is shipped.
8. Order Issues or Damages
If your order arrives damaged, or if there are any issues with the products, please contact our customer service team immediately. We will assist you with filing a claim with the shipping carrier and either send a replacement or process a refund for the damaged items.
To help resolve any issues more efficiently, please provide clear images of the damaged items and packaging.
9. Shipping Delays and Exceptions
While we strive to ensure timely deliveries, there may be times when unforeseen circumstances cause delays. AURAXXCHIC cannot be held responsible for delays caused by third-party carriers, adverse weather conditions, or customs processing times for international shipments.
If your shipment is delayed, please allow a few additional days for it to arrive. For urgent matters, feel free to reach out to us for updates or assistance.
10. Lost or Missing Packages
In the unlikely event that your package is lost in transit, please contact us immediately. We will work with the shipping carrier to locate the package. If your order cannot be located, we will initiate a claim and arrange for a replacement or refund, depending on the situation.
Please ensure that the tracking information is being monitored regularly, as we are unable to offer replacements or refunds for packages confirmed as delivered by the carrier.
11. Modifications to Delivery Policy
AURAXXCHIC reserves the right to update or modify this Delivery Policy at any time. Any changes will be posted on this page, and the “Last Revised” date will be updated accordingly. We encourage you to review this page regularly to stay informed of any changes.
By continuing to use our website and place orders after these updates, you agree to the revised terms.
12. Contact Us
If you have any questions or concerns regarding your order, shipping methods, or delivery times, please feel free to contact us at:
Email: info@auraxxchic.com
Phone: 859-654-7386
We are here to assist you and ensure that your AURAXXCHIC shopping experience is smooth and enjoyable.
Thank you for choosing AURAXXCHIC. We are dedicated to delivering luxury and exceptional service to enhance your outdoor adventures.
